Support

OpenTV: TV & Movie Tracker — published by Insightfy LLC

The questions that come up most

How do I bring my TV Time history across?

Request your data export from TV Time, then open OpenTV and choose Import on the welcome screen (or Settings → Data → Import later). Hand it the ZIP exactly as it arrived — no unzipping. Importing twice is safe: it fills gaps and never duplicates anything.

Some shows or episodes did not come through.

The import screen lists anything it could not match by name, so start there. If a show is in the list, search for it in OpenTV and add it — your watched episodes attach to it automatically. If something is missing that the report does not mention, email us the show name and we will look at why.

A show has the wrong poster, or an episode has no description.

Show and film details come from TheTVDB and TMDB. You can change the artwork yourself — open the show or film, tap ⋯ → Change artwork. If a description is wrong or missing everywhere, it is usually missing at the source, and correcting it on TheTVDB fixes it for everybody.

Will I lose everything if I change phone?

No, provided a backup exists. On iPhone, Settings → Data → iCloud backup keeps a copy in your own iCloud Drive and restores it on the new device. On any phone you can also export a ZIP from Settings → Data → Export and import it on the other one. Your library lives on your phone, so a backup is the only thing that carries it across.

Do I need an account?

Only for the community — profiles, comments and following. The tracker itself needs no account, sends nothing anywhere, and works with no connection at all. If you skip the community you are never asked again.

Something in the community needs reporting.

Every comment has a ⋯ menu with Report and Block. Reports are read by a person. Blocking takes effect immediately and removes that user's content from your view in both directions. Anything urgent, email us and say so in the subject line.

I want my account gone.

See Delete your account — it takes four taps in the app, and lists exactly what is removed. Your own library is untouched by it.

Notifications are not arriving.

Check that notifications are allowed for OpenTV in your phone's own Settings, then in OpenTV under Settings → Notifications. Episode reminders are scheduled on the device, so they need the app to have been opened at least once since the show's schedule changed.

Reporting a bug

What helps most: your phone model, whether it is iPhone or Android, the app version from Settings (bottom of the screen), and what you did just before it went wrong. A screenshot is worth a paragraph.

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